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Sport / Village Key, Inventory and Inspections Specialist

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Vacancy ID:

Date: 2 April 2014

Deadline: 7 April 2014

Work conditions: Full time, Contract

Location: Baku, Azerbaijan

Company: Baku European Games Committee

Salary: 1800-2000 AZN




Job Purpose:

  • The Village Key and I&I Specialist will work closely with the Village Key, Inventory & Inspections Manager to coordinate the Village support operations and services provided to all athletes and team officials residing in the Athletes’ Village (AVL).

Key responsibilities:
Key Objectives:

  • Assist Village Support Operation (VSO) Management with the development and implementation of SOC operating plans; including the development and implementation of departmental policies and procedures, mainly focussing on the Keys and I&I department
  • Give bilingual support (Azeri, Russian and English) within the VSO team
  • Support with the resident / operational workforce keys programme at both the Athletes Village and Media / Workforce Village
  • Assist with the allocation and prioritisation of work orders during all operational phases, including test events and Games Times, with particular emphasis on the key program
  • Assist in the production of the I&I process in partnership in NOC Services for the Athletes Village and broadcast with all Media Village stakeholders
  • Continuously contribute to the review SOC performance throughout each operational phase, facilitating change if needed in an efficient manner.
  • Represent VSO in liaison with key international and external stakeholders
  • Lead VSO radio management, including; radio allocation, distribution and on-air traffic management when required
  • Act as a Village Key, I&I manager as required
  • Other duties as specified by the Village Support Operations Management

Key accountabilities:

  • Ensure BEGOC and Village Support operation policies and procedures, and departmental instructions are implemented and adhered to
  • Responsible for supervising the village support team assistants and volunteers in the Key and I&I section during the allocated shifts at test events and Games time
  • Ensure an efficient handover on shift changes, during Test Event and Games Time, and report back to Key and I&I manager if there are any problems or changes
  • Responsible for managing the expectations of different stakeholders

Knowledge:

  • A strategic thinker who possesses strong negotiating and tactical skills
  • Sufficient event and/or operational experience, working in a fast-paced, multi-level, project based environmentwith emphasis on timelines and delivery
  • Proven ability to be flexible, professional in response to changing business priorities, while remaining focused and calm
  • Ability to study and use, customized, unique software.
  • Experience in coordinating and motivating teams/volunteers from diverse backgrounds

Specialist Skills:

  • Proficiency in the English, Azeri and Russian language (written and spoken)
  • Ability to prioritise workload and deal effectively with a number of tasks simultaneously in a fast-paced environment.
  • Highly developed communication skills to all levels of the organisation.
  • High level of proficiency with general Microsoft Office PC applications (e.g. Word, Excel, Power Point, etc.)
  • Strong organisational skills with a good eye for detail
  • Ability to work independently without guidance and supervision.
  • Effective, professional communicator with good customer care expertise

Teamwork:

  • Participates and engages effectively with others
  • Able to multitask and willing to take on additional roles and tasks within the team
  • Adaptable
  • Reliable
  • Trustworthy and discreet;
  • Helpful and supportive towards others
  • Outstanding team player and collaborator who can bring together disparate groups, internal and external, some directly under their control and others not, in pursuit of a common purpose.

Communication:

  • Shares knowledge and information with others
  • Open and transparent
  • Embraces and absorbs new information
  • Consults widely
  • Comes up with ideas and communicates these to others
  • Deals with ambiguity
  • Prepared to challenge information and bureaucracy
  • Able to adapt style of communication and approach
  • Communicates clearly and concisely

Delivers Results:

  • Plans ahead and manages time effectively
  • Thrives on continuous change and adapts positively
  • Takes accountability and ownership of tasks and problems
  • Tenacious and seeks to overcome obstacles and challenges
  • Meets milestones and is willing to put in the extra effort to get there
  • Uses initiative to resolve matters within control and understands when to pass on relevant issues or incidents
  • Follows rules and guidelines
  • Provides quality work that is fit for purpose

Commitment, Motivation & Drive:

  • Embraces diversity and displays respect and loyalty to colleagues and the organisation
  • Motivated and proud to be part of the experience
  • Professional and polite manners
  • Approachable and welcoming
  • Enthusiastic and displays keen interest in sport
  • Games focussed and passionate about success of the games
  • High energy and drive
  • Focussed on delivering exceptional customer service
  • Strong and positive work ethics
  • Flexible, “can-do” approach to work and the willingness to develop new skills for continuous improvement

Interested candidates are required to send their resume to baku2015@hrcbaku.com indicating Village Key, Inventory and Inspections Specialist position in the subject of the letter.