Housekeeping Supervisor

  • Date: 04 October 2017
  • Deadline: 01 June 2018
  • Work conditions: Full time
  • Location: Baku
Job Description
  • Ensure Hotel core standards are implemented and audited for consistency
  • Develop and update Task Checklists and Standard Operating Procedures for all shifts and positions
  • Maintain all Hotel guest rooms, public areas, and heart of the house area, ensuring that the highest standards of cleanliness are met
  • Hire and train Housekeeping team to ensure a successful operation
  • Measure, interpret and evaluate teams working standards and correct where necessary 
  • Ensure effective everyday communications, including coaching and performance management
  • Reviews & communicates arrival reports and VIP’s to ensure all special requirements are met or exceeded.
  • Oversees group business, reviewing and ensuring details of group resumes are met and serve as a liaison with the group organizers.
  • Creates an environment that allows employees to achieve job fulfillment and provides a path for career development with Hotel. Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team.
  • Responsible to balance operational, administrative and employee needs.
  • Responsible for ensuring consistency in exceeding guest service expectations (FHR Programs as a measurement tool).
  • Conduct regular meetings with all external contractor companies to ensure Hotel standards are consistently met, in a cost effective and efficient manner.
  • Controls and provides feedback on labour and operational expenses.
  • Create and maintain good working relationships within the department and with other departments such that a high level of morale is sustained
  • Control all purchases for the department and is consistently aware of quality and cost 
  • Control department labour costs while ensuring effective scheduling, vacation planning and department productivity, including leased labour.
  • Ensures effective utilization & productivity of all colleagues through staff planning, hiring & adhering to budget
  • Responsible for the annual budget and the annual linen requisition
  • Coordinate preventative maintenance programs with the Director of Engineering
  • Oversee the retrieval, safekeeping and disbursement of all lost and found items consistent with company policy
  • Conduct regular Housekeeping Meetings to keep colleagues informed of policies and procedures, special events, further improvement plans and Guest comments
  • Keep informed of the housekeeping standards of competitor hotels
  • Conduct colleague performance evaluations on a timely basis, including corrective action and coaching. Directly influences the future effectiveness of the hotel through involvement in recruitment, hiring, training & motivation of Housekeeping colleagues.
  • Provides Guidance and motivation to the Housekeeping Team. Establishes and communicates on a daily basis with the Housekeeping Team. A strong commitment to Colleague Satisfaction.
  • Interact professionally with individuals outside the hotel, such as suppliers, contractors, labour relations representations and competitors
  • Ensure that all departmental reports and correspondence are completed punctually and accurately
  • Monitor and audit all Health & Safety aspects of the various Housekeeping departments, ensuring all staff are fully trained and up-to-date on Health & safety issues regarding chemicals, equipment and hygiene.
  • Has ultimate responsibility and accountability for safety training of all department employees and for the overall accident record of the department.  Is responsible for taking necessary proactive steps to reduce/eliminate employee accidents
  • To carry out frequent inspection tours in Guest rooms/Public areas to up-keep cleanliness – general repair – replacements as required.
  • To maintain appropriate standard of uniforms – hygiene – appearance – conduct of all staff.
  • Conduct regular audits and identify areas of development & training needs.
  • Ensuring consistent training of all staff and identification of training needs.
  • Accept responsibility for carrying out other management duties as requested by the Director of Operations


  • Minimum of 2 years management experience in Housekeeping is a requirement, preferably with a luxury hotel brand
  • Working knowledge of Property Management system Opera an asset
  • Proven hands on management style and ability to lead through example in all areas is essential
  • Proven ability to successfully lead, train and motivate colleagues is essential
  • Must be highly organized, energetic and possess the ability to get the job done
  • Strong administration, problem-solving and organizational skills
  • Dynamic, energetic, creative and thrives under pressure
  • Working knowledge of Outlook, Word and Excel
  • Previous exposure to Front Office an asset

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