• Date: 11 June 2018
  • Deadline: 11 July 2018
  • Work conditions: Full time
  • Location: Baku
Job Description
  • Responsible for providing services to external and internal customers (e.g. calls from Branches) over the telephone to advice, support customers and potential customers, provide informational functions, and offer Bank’s products to the clients
  • Handle incoming customer calls (informational and operational functions)  / Providing  with all necessary information on customer service, tariffs, procedures
  • Respond on internal queries from other departments and bank’s branches
  • Providing a high quality of customer service and ensuring maximum clients satisfaction at all times
  • Receive customer complaints, ensuring appropriate registration and redirection to the relevant departments/staff for responding
  • Work with customers’ complaints and wishes / Proper direction of customers’ requests / monitoring complaints process / provide feedbacks to customers
  • Minimal level of relevant experience: 2 years (preferably in bank environment)
  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills
  • Superior listening, verbal, and written communication skills
  • Languages:   Perfect Knowledge of Azerbaijani, English, Russian

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