Responsible for providing services to external and internal customers (e.g. calls from Branches) over the telephone to advice, support customers and potential customers, provide informational functions, and offer Bank’s products to the clients
Handle incoming customer calls (informational and operational functions) / Providing with all necessary information on customer service, tariffs, procedures
Respond on internal queries from other departments and bank’s branches
Providing a high quality of customer service and ensuring maximum clients satisfaction at all times
Receive customer complaints, ensuring appropriate registration and redirection to the relevant departments/staff for responding
Work with customers’ complaints and wishes / Proper direction of customers’ requests / monitoring complaints process / provide feedbacks to customers
Minimal level of relevant experience: 2 years (preferably in bank environment)
Knowledge of customer service practices and principles
Excellent data entry and typing skills
Superior listening, verbal, and written communication skills
Languages: Perfect Knowledge of Azerbaijani, English, Russian
The HR Company (HRC) is one of the leading provider of Recruitment and Human Resource Services in Azerbaijan. Operating since 1999, HRC has been built up on its core values of professionalism, efficiency and honesty.
With extensive experience in Recruitment and Human Resource Management, our expertise is available to assist you in reaching your goals.
Pullman Offices 1c. M.Mushfig Str. AZ1006 Badamdar, Baku, Azerbaijan
Office Tel: +994 (12) 437 27 72
Training and Cooperation hot-line +994 (55) 240 66 05