aznBaku

Service Engineer

  • Date: 03 July 2018
  • Deadline: 30 October 2018
  • Work conditions: Full time
  • Location: Negotiable
Job Description
  • Report the processes done within the warranty procedures and follow-up the payment related warranty processes.
  • Report the undefined failures to Caterpillar in order to advise Caterpillar.
  • Train the technicians for the newly released service manuals.
  • Order the parts related to the published modifications.
  • Give technical information service to other departments for machine and parts issue.
  • Manage Product Support Program (PSP) and Product Improve Programs (PIP).
  • Manage product delivery reports and enter these to Caterpillar system.
  • Track special machine and components failure and modifications and inform these to Caterpillar.
  • Plan all Caterpillar service literatures and  continuous publications  distributions to related  personnel
  • Give technical suggestions and define technical problems to Service Supervisor and Customers.
  • Arrange customer visit in order to get technical info.
  • Ensure the Job Safety and Employee health protection program in the workshop.
  • Organize field technicians in order to response customer’s service request. Join the field team if necessary.
  • Plan and follow up the technician activity and efficiency.
  • Realize the Annual Service Budget within the region.
  • Plan and follow up the Customer Support Agreements.
  • Define the failure on the machine and component, ensure to open work order, prepare the labor and parts quotation and release the process after customer’s approval.
  • Control the purchase document released for outsource suppliers for service requirements.
  • Ensure the contamination control program done in workshop and field.
  • Work in compliance with the Group Ethic Standards and Principles and making others do the same.
  • Fill and preserve all kinds of required documents, contracts, reports and other papers.
  • Perform other tasks specified in the procedures.
  • Checking daily-monthly service report to reach the service budget.
  • Take necessary action to improve service Key performance Indicators (KPIs).
  • Constitute service costs and taking measures to reduce them.
  • Check the product and support services supplied by the local suppliers and subcontractors and making studies to lower them.
  • Ensure to fulfil service projects committed to Caterpillar.
  • Respond to customer complaints, giving technical guidance to the support activities and taking necessary measures for these complaints to be resolved and not get repeated.
  • Form the yearly training programs for the service staff.
Requirements
  • Engineering (preferably Electrical or Mechanical) degree from an accredited university or college.
  • At least 2-3 years of relevant experience.
  • Strong quantitative and analytical skills.
  • Collaborative worker and teambuilding ability.
  • Positive "can do" attitude with a passion for customer service.
  • Confident, assertive self-starter who is extremely organized and goal driven.
  • Excellent interpersonal, written and verbal communication skills.
  • Proficiency with MS Word, Excel, PowerPoint, and Outlook.
  • Fluency in written and oral Azerbaijani, English and Russian. Fluent proficiency in Turkish highly preferred.
  • Ability to travel on occasion.
  • Local candidates strongly preferred.
  • Service Engineer is responsible for: Managing all warranty and technical support related to customer support department.

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