Report the processes done within the warranty procedures and follow-up the payment related warranty processes.
Report the undefined failures to Caterpillar in order to advise Caterpillar.
Train the technicians for the newly released service manuals.
Order the parts related to the published modifications.
Give technical information service to other departments for machine and parts issue.
Manage Product Support Program (PSP) and Product Improve Programs (PIP).
Manage product delivery reports and enter these to Caterpillar system.
Track special machine and components failure and modifications and inform these to Caterpillar.
Plan all Caterpillar service literatures and continuous publications distributions to related personnel
Give technical suggestions and define technical problems to Service Supervisor and Customers.
Arrange customer visit in order to get technical info.
Ensure the Job Safety and Employee health protection program in the workshop.
Organize field technicians in order to response customer’s service request. Join the field team if necessary.
Plan and follow up the technician activity and efficiency.
Realize the Annual Service Budget within the region.
Plan and follow up the Customer Support Agreements.
Define the failure on the machine and component, ensure to open work order, prepare the labor and parts quotation and release the process after customer’s approval.
Control the purchase document released for outsource suppliers for service requirements.
Ensure the contamination control program done in workshop and field.
Work in compliance with the Group Ethic Standards and Principles and making others do the same.
Fill and preserve all kinds of required documents, contracts, reports and other papers.
Perform other tasks specified in the procedures.
Checking daily-monthly service report to reach the service budget.
Take necessary action to improve service Key performance Indicators (KPIs).
Constitute service costs and taking measures to reduce them.
Check the product and support services supplied by the local suppliers and subcontractors and making studies to lower them.
Ensure to fulfil service projects committed to Caterpillar.
Respond to customer complaints, giving technical guidance to the support activities and taking necessary measures for these complaints to be resolved and not get repeated.
Form the yearly training programs for the service staff.
Engineering (preferably Electrical or Mechanical) degree from an accredited university or college.
At least 2-3 years of relevant experience.
Strong quantitative and analytical skills.
Collaborative worker and teambuilding ability.
Positive "can do" attitude with a passion for customer service.
Confident, assertive self-starter who is extremely organized and goal driven.
Excellent interpersonal, written and verbal communication skills.
Proficiency with MS Word, Excel, PowerPoint, and Outlook.
Fluency in written and oral Azerbaijani, English and Russian. Fluent proficiency in Turkish highly preferred.
Ability to travel on occasion.
Local candidates strongly preferred.
Service Engineer is responsible for: Managing all warranty and technical support related to customer support department.
The HR Company (HRC) is one of the leading providers of Recruitment and Human Resource Services in Azerbaijan. Operating since 1999, HRC has been built up on its core values of professionalism, efficiency and honesty.
With extensive experience in Recruitment and Human Resource Management, our expertise is available to assist you in reaching your goals.
Pullman Offices 1c. M.Mushfig Str. AZ1006 Badamdar, Baku, Azerbaijan
Office Tel: +994 (12) 437 27 72
Training and Cooperation hot-line +994 (55) 240 66 05