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Business process outsourcing (BPO) is the practice of contracting a specific work process or processes to an external service provider. The services can include payroll, human resource, accounting, purchasing, call center, data recording, social media marketing, customer support, and more. BPO usually fills supplementary — as opposed to core — business functions, with services that could be either technical or nontechnical.

BPO first seen as a formal business strategy in 1989, outsourcing is the process of hiring third parties to conduct services that were typically performed by the company. Often, outsourcing is used so that a company can focus on its core operations. It is also used to cut costs on labor, among others.
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