Customer Service: Respond promptly to customer inquiries via phone, email, and chat Troubleshoot issues and provide solutions to ensure customer satisfaction Process orders, forms, applications, and requests accurately and efficiently Maintain detailed records of all customer interactions and transactions
Document Control: Implement and maintain document control procedures to ensure information is secure and accessible Manage the creation, revision, and distribution of documents Conduct audits to verify compliance with document control policies Provide training to other customer service representatives on document control best practices
Job Description
Requirements:
Personal Assistant: Provide administrative support to executives, including scheduling appointments, managing calendars, and making travel arrangements Conduct research and prepare reports as needed Assist with special projects and other tasks as assigned Maintain confidentiality and discretion when handling sensitive information
By prioritizing, streamlining, communicating, leveraging technology, maintaining organization, and seeking support, the customer service representative shall effectively balance the demands of document control and personal assistance while delivering high-quality service to customers and executives.
Requirements:
High school diploma or equivalent 3+ years of customer service experience, preferably in a call center or retail setting 2+ years of experience with document control systems and procedures 1+ year of experience as a personal assistant to an executive Strong communication and interpersonal skills Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Excellent organizational and time management skills Ability to remain calm and professional when dealing with difficult customers or high-pressure situations Familiarity with quality management systems and ISO standards is a plus Languages: English – advanced, Russian – fluent, Azerbaijan – fluent