Date : 15 August 2024
Salary: Negotiable
Work conditions: Full time
Location: Baku
Customer Service Representative
Key Responsibilities:
Customer Service:
Respond promptly to customer inquiries via phone, email, and chat
Troubleshoot issues and provide solutions to ensure customer satisfaction
Process orders, forms, applications, and requests accurately and efficiently
Maintain detailed records of all customer interactions and transactions
Document Control:
Implement and maintain document control procedures to ensure information is secure and accessible
Manage the creation, revision, and distribution of documents
Conduct audits to verify compliance with document control policies
Provide training to other customer service representatives on document control best practices
Customer Service:
Respond promptly to customer inquiries via phone, email, and chat
Troubleshoot issues and provide solutions to ensure customer satisfaction
Process orders, forms, applications, and requests accurately and efficiently
Maintain detailed records of all customer interactions and transactions
Document Control:
Implement and maintain document control procedures to ensure information is secure and accessible
Manage the creation, revision, and distribution of documents
Conduct audits to verify compliance with document control policies
Provide training to other customer service representatives on document control best practices
Job Description
Requirements:
Personal Assistant:
Provide administrative support to executives, including scheduling appointments, managing calendars, and making travel arrangements
Conduct research and prepare reports as needed
Assist with special projects and other tasks as assigned
Maintain confidentiality and discretion when handling sensitive information
By prioritizing, streamlining, communicating, leveraging technology, maintaining organization, and seeking support, the customer service representative shall effectively balance the demands of document control and personal assistance while delivering high-quality service to customers and executives.
Requirements:
High school diploma or equivalent
3+ years of customer service experience, preferably in a call center or retail setting
2+ years of experience with document control systems and procedures
1+ year of experience as a personal assistant to an executive
Strong communication and interpersonal skills
Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Excellent organizational and time management skills
Ability to remain calm and professional when dealing with difficult customers or high-pressure situations
Familiarity with quality management systems and ISO standards is a plus
Languages: English – advanced, Russian – fluent, Azerbaijan – fluent
Provide administrative support to executives, including scheduling appointments, managing calendars, and making travel arrangements
Conduct research and prepare reports as needed
Assist with special projects and other tasks as assigned
Maintain confidentiality and discretion when handling sensitive information
By prioritizing, streamlining, communicating, leveraging technology, maintaining organization, and seeking support, the customer service representative shall effectively balance the demands of document control and personal assistance while delivering high-quality service to customers and executives.
Requirements:
High school diploma or equivalent
3+ years of customer service experience, preferably in a call center or retail setting
2+ years of experience with document control systems and procedures
1+ year of experience as a personal assistant to an executive
Strong communication and interpersonal skills
Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Excellent organizational and time management skills
Ability to remain calm and professional when dealing with difficult customers or high-pressure situations
Familiarity with quality management systems and ISO standards is a plus
Languages: English – advanced, Russian – fluent, Azerbaijan – fluent
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