Date : 15 August 2024
Salary: Negotiable
Work conditions: Full time
Location: Baku
Call Center Specialist
Job Summary
The Call Center Specialist is responsible for managing inbound and outbound calls from insurance customers, addressing inquiries, resolving issues, and providing information about insurance products and services. This role requires strong communication skills, a customer-focused attitude, and the ability to handle multiple tasks efficiently.
Key Responsibilities
Customer Interaction: Handle inbound and outbound calls, addressing customer inquiries regarding insurance policies, claims, and general information.
Information Management: Accurately enter and update customer information in the database, ensuring all records are current and correct.
Problem Resolution: Assist customers in resolving issues related to their insurance policies and claims, providing solutions or directing them to the appropriate department when necessary.
Sales Support: Provide potential customers with detailed information about insurance products, assisting in quoting processes and policy renewals.
Documentation: Process paperwork related to policy changes, endorsements, and renewals, ensuring compliance with company procedures.
Quality Assurance: Maintain high levels of customer satisfaction by following up on calls and ensuring that all customer needs are met.
Continuous Learning: Stay updated on insurance products, services, and industry regulations to provide accurate information to customers.
The Call Center Specialist is responsible for managing inbound and outbound calls from insurance customers, addressing inquiries, resolving issues, and providing information about insurance products and services. This role requires strong communication skills, a customer-focused attitude, and the ability to handle multiple tasks efficiently.
Key Responsibilities
Customer Interaction: Handle inbound and outbound calls, addressing customer inquiries regarding insurance policies, claims, and general information.
Information Management: Accurately enter and update customer information in the database, ensuring all records are current and correct.
Problem Resolution: Assist customers in resolving issues related to their insurance policies and claims, providing solutions or directing them to the appropriate department when necessary.
Sales Support: Provide potential customers with detailed information about insurance products, assisting in quoting processes and policy renewals.
Documentation: Process paperwork related to policy changes, endorsements, and renewals, ensuring compliance with company procedures.
Quality Assurance: Maintain high levels of customer satisfaction by following up on calls and ensuring that all customer needs are met.
Continuous Learning: Stay updated on insurance products, services, and industry regulations to provide accurate information to customers.
Job Description
Requirements:
Skills and Qualifications
Education: High school diploma; further education in business or insurance preferred.
Experience: Previous experience in customer service, particularly in the insurance industry, is highly desirable.
Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly and professionally.
Technical Skills: Proficiency in using computer systems and software for data entry and customer management.
Customer Service Orientation: Strong focus on customer satisfaction, with the ability to remain calm and effective under pressure.
Multi-tasking Ability: Capable of handling multiple tasks simultaneously while maintaining attention to detail.
Working Conditions
This position typically requires working in a call center environment, which may involve extended periods of sitting and using a computer. Online work.
Education: High school diploma; further education in business or insurance preferred.
Experience: Previous experience in customer service, particularly in the insurance industry, is highly desirable.
Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly and professionally.
Technical Skills: Proficiency in using computer systems and software for data entry and customer management.
Customer Service Orientation: Strong focus on customer satisfaction, with the ability to remain calm and effective under pressure.
Multi-tasking Ability: Capable of handling multiple tasks simultaneously while maintaining attention to detail.
Working Conditions
This position typically requires working in a call center environment, which may involve extended periods of sitting and using a computer. Online work.
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