· University Degree, preferably in IT or Engineering
· Minimum 3 years’ experience in related position
· Able to communicate in Azerbaijani and English – written and verbal
· Self-starter, able to work with minimal supervision
· Proactive, able to identify possible problem areas and suggest suitable remedies
· Team player, excellent interpersonal and organizational skills
· Conscientious, reliable, flexible, hardworking, professional and motivated
· Able to work under pressure
· Customer focused
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Job Description
Requirements:
The responsibilities, tasks and duties below are only a summary of the typical functions of the job and are not intended to be a comprehensive list. Other duties may be performed over time with the development of the Division and overall company priorities.
· Assist staff in main office, remote locations and customer sites with technical support for servers, desktop computers, applications, LAN cabling, network services and devices, and related technology.
· Troubleshooting and 24 hours helpdesk for major projects; may require to be available out of hours for IT problems
· Work with vendor support contacts to resolve technical problems with desktop computing equipment and software
· Coordinate activities by scheduling work assignments, setting priorities, and directing required personnel, as instructed by IT/Telecoms Lead
· Ensure robust IT support (help desk) is in place to support technical needs of staff based in main office, remote locations, customer sites, personnel based out of Azerbaijan
· Ensure routine check and maintenance of office network, Assist in maintaining LAN/WAN records and, as appropriate, telephone systems. Maintain inventory of all computers and network-related equipment.
· Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
· Respond to queries either via remote session, in person, or over the phone.
· Document recurring support processes.
· Train computer users.
· Maintain daily performance of computer systems.
· Respond to email messages for customers seeking help.
· Walk customer through problem-solving process.
· Install, modify, and repair computer hardware and software.
· Clean up computers.
· Run diagnostic programs to resolve problems.
· Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
· Install computer peripherals for users.
· Follow up with customers to ensure issue has been resolved.
· Gain feedback from customers about computer usage.
· Run reports to determine malfunctions that continue to occur
· Testing and certification of CAT5/6 cabling
· Provide IT training and support to staff as required
· Lifecycle management of IT for personnel
o IT starter process for new joiners
o Carry out IT inductions
o Manage IT process for leavers (e.g. email, IT equipment, etc.)
· Report to Lead any problems encountered and discuss possible solutions or alternatives before proceeding on assigned work
· Report to line manager on completion of assigned work
· Ensure timely completion of timesheets on ERP system
· Perform any other job-related duties as assigned