Date: 23 August 2022

Salary: Negotiable
Work conditions: Full time
Location: Baku
IT Support Technician
  • · University Degree, preferably in IT or Engineering
  • · Minimum 3 years’ experience in related position
  • · Able to communicate in Azerbaijani and English – written and verbal
  • · Self-starter, able to work with minimal supervision
  • · Proactive, able to identify possible problem areas and suggest suitable remedies
  • · Team player, excellent interpersonal and organizational skills
  • · Conscientious, reliable, flexible, hardworking, professional and motivated
  • · Able to work under pressure
  • · Customer focused
Job Description

The responsibilities, tasks and duties below are only a summary of the typical functions of the job and are not intended to be a comprehensive list. Other duties may be performed over time with the development of the Division and overall company priorities.

  • · Assist staff in main office, remote locations and customer sites with technical support for servers, desktop computers, applications, LAN cabling, network services and devices, and related technology.
  • · Troubleshooting and 24 hours helpdesk for major projects; may require to be available out of hours for IT problems
  • · Work with vendor support contacts to resolve technical problems with desktop computing equipment and software
  • · Coordinate activities by scheduling work assignments, setting priorities, and directing required personnel, as instructed by IT/Telecoms Lead
  • · Ensure robust IT support (help desk) is in place to support technical needs of staff based in main office, remote locations, customer sites, personnel based out of Azerbaijan
  • · Ensure routine check and maintenance of office network, Assist in maintaining LAN/WAN records and, as appropriate, telephone systems. Maintain inventory of all computers and network-related equipment.
  • · Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • · Respond to queries either via remote session, in person, or over the phone.
  • · Document recurring support processes.
  • · Train computer users.
  • · Maintain daily performance of computer systems.
  • · Respond to email messages for customers seeking help.
  • · Walk customer through problem-solving process.
  • · Install, modify, and repair computer hardware and software.
  • · Clean up computers.
  • · Run diagnostic programs to resolve problems.
  • · Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • · Install computer peripherals for users.
  • · Follow up with customers to ensure issue has been resolved.
  • · Gain feedback from customers about computer usage.
  • · Run reports to determine malfunctions that continue to occur
  • · Testing and certification of CAT5/6 cabling
  • · Provide IT training and support to staff as required
  • · Lifecycle management of IT for personnel
  • o IT starter process for new joiners
  • o Carry out IT inductions
  • o Manage IT process for leavers (e.g. email, IT equipment, etc.)
  • · Report to Lead any problems encountered and discuss possible solutions or alternatives before proceeding on assigned work
  • · Report to line manager on completion of assigned work
  • · Ensure timely completion of timesheets on ERP system
  • · Perform any other job-related duties as assigned
  • · Support to telecom projects whenever required.
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